FAQ

We specialize in a exquisite collection of diamond and black diamond jewelry, including earrings, necklaces, pendants, bracelets, and rings. Our range features elegant designs such as Halo Earrings, Heart Pendants, Cluster Rings, Chandelier Earrings, and more, crafted for those who appreciate refined elegance.

We are committed to offering luxury at accessible prices. While our diamonds are meticulously inspected for quality and brilliance, specific certification details are available upon request for select items. Please contact us for more information.

To maintain its sparkle, gently clean your jewelry with a soft cloth and store it separately in a dry place. Avoid exposure to harsh chemicals, perfumes, or extreme temperatures to preserve its beauty.

Simply browse our collections, select your desired pieces, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete your order.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout experience in the future.

We process orders quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to modify or cancel your order. We will assist if your order hasn’t yet been processed.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We utilize secure encryption technology to protect all your personal and payment information, ensuring a safe and confidential transaction.

We are proud to offer worldwide shipping, excluding some remote areas and parts of Asia.

We offer two refined options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivered within 10-15 business days after dispatch.
– Free Shipping: For orders over $50, shipped via EMS. Delivered within 15-25 business days after dispatch.

All orders are meticulously prepared and inspected within 1-2 business days before they are dispatched for shipping.

Yes, once your order is dispatched, you will receive a confirmation email containing your tracking number, allowing you to monitor your package’s journey to you.

We want you to be completely delighted with your purchase. You may return unworn, undamaged items in their original packaging within 15 days of receipt for a refund to the original payment method.

Please contact our customer-centric team at [email protected] with your order number. We will guide you through the simple process and provide instructions for returning your item.

For international returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service for your protection.

Our team is dedicated to providing you with a seamless experience. For any other questions not covered here, please do not hesitate to reach out to us at [email protected]. We are here to help.